Refund policy
Refund & Returns Policy
FP Collectibles LLC — Fire Pack TCG
All Sales Final
All sales are final for change-of-mind purchases. We do not accept returns or exchanges because a customer no longer wants an item, ordered the wrong product, or because market prices have changed.
This policy applies to Pokémon and other trading card singles, graded cards, sealed products, and collector accessories.
This does not affect your rights if an order arrives damaged, incorrect, incomplete, or materially different from its description.
Trading Card Singles
Card conditions are assessed and described as accurately as reasonably possible using recognized trading card industry standards.
Because card grading involves some subjective judgment, we cannot guarantee that a raw card will receive a particular grade from PSA, CGC, Beckett, or another grading company.
If you believe a card was materially misrepresented, contact us with your order number and photographs so we can review the concern.
Graded Cards
Graded cards are sold with the grade assigned by the grading company identified in the listing.
We do not guarantee future grading outcomes, crossover results, regrading results, or changes in market value.
If a graded card arrives damaged or materially differs from its listing, please contact us.
Sealed Trading Card Products
Sealed booster boxes, elite trainer boxes, decks, and other sealed products are final sale for change-of-mind purchases.
Opening a product does not create eligibility for a return because of disappointing pulls, card values, or the contents of randomized packs.
If a product arrives damaged, incorrect, or materially misdescribed, contact us for review. Please retain the packaging and provide photographs when possible.
Damaged, Incorrect, or Missing Items
If there is a problem with your order, email fpcollectibles@gmail.com as soon as reasonably possible after delivery.
Please include your order number, a description of the issue, and photographs when available.
We will review the situation and determine an appropriate resolution, which may include replacement, refund, or another remedy as required by applicable law.
Lost Shipments
All orders include tracking. If tracking indicates a shipment is lost or delivery cannot be confirmed, contact us so we can investigate with the shipping carrier and determine an appropriate resolution.
Order Cancellations
If you need to cancel an order, contact us immediately.
We may be able to cancel an order before shipment. Once an order has shipped, cancellation is no longer available, although remedies for damaged, incorrect, or materially misdescribed items remain available.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method. The time required for funds to appear depends on the payment provider or financial institution.
Contact Information
FP Collectibles LLC
Pennsylvania, United States
Email: fpcollectibles@gmail.com
Website: firepacktcg.com
Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.